FAQ
Have a question? Here are answers to some of our most asked questions. Still can't find what you are looking for? Email us at paintandpigmentstudios@gmail.com.
Thank you!
When will my order ship?
Due to the handmade nature of our products, please allow 5-7 business days for order processing. You will be notified with a tracking number when the order ships. Thank you for your patience!
Do you accept returns?
We are currently not accepting returns or exchanges. If there is a problem with your order please contact us at paintandpigmentstudios@gmail.com.
I accidentally provided a wrong or incomplete address, what next?
If the customer accidentally provides a wrong or incomplete address, Paint & Pigment Studios, LLC is not responsible for replacing it. Please reach out to us immediately if your address is incorrect. If we see your email before your order is shipped we will try to fix it, otherwise you will need to reorder. Please double check your address before submitting your order.
Where do you ship?
We ship to the US and CA. Unfortunately we do not ship internationally at this time. Check back later!
What supplies does my child need?
All supplies are provided for each student. Supplies will be kept at the studio until the end of the semester.
Will I be reimbursed for classes my child misses?
Due to the planning and preparation that goes into classes, no refunds will be given for missed sessions. However, all missed lesson materials will be provided to your student.
Can I sign my child up after classes have started?
Yes! For a limited amount of time you can choose to either pro-rate the tuition fee for classes that your child has missed, or we can work out times for make-up classes. Contact Mallory for more information.
Can my child switch classes?
Depending on availability, your child may be able to switch classes within the same age group. Contact Mallory for more information.
I can't find a class that works for my child.
Contact Mallory and we can find a spot that works for you and your child.
Do you offer any special event classes for adults?
Yes! We teach at paint nights, parties, showers, you name it. If you have a special event that you would like us to be a part of, contact us for details.
Do you offer classes for other art mediums or have classes online?
Acrylic and Gouache painting lessons and online lessons are coming soon.
My child loved their art class and wants to keep attending, is the curriculum different?
Yes! Each semester your child will advance to the next section of their age group (beginner - intermediate - advanced.) Each class and skill level paints different projects.